How do I return an item?

Returning or Exchanging Items

Every item you purchase at MOUNTAIN CROSSINGS is backed with a 100% satisfaction guarantee within 2 weeks of the purchase.

You can return or exchange your item by mail or at our retail location, regardless of whether you made your purchase online or by mail.

In a hurry? You can expedite an exchange by placing a new order with your bank card and returning the unwanted merchandise for credit.

Returns and Exchanges by Mail

  1. Please include a copy of your receipt, invoice or gift packing list, or if you no longer have one of these, a letter with the following information:
    • Name
    • Address
    • Phone number
    • E-mail address
    • When, where and by whom the purchase was made
    • Reason for the return
    • Purchase price of the item(s)
  2. Please specify whether you would like an exchange (you are required to pay for shipping), a repair, a refund or a bankcard credit.
  3. Insure the package for your protection and return to:
    • BLAIRSVILLE, GA 30512